Terms & Conditions | Refund Policy

1. About Our Organization

Kilkaari Bachhpan Ki is a registered nonprofit NGO operating in the charity and education sector. We focus on:

• Providing free school supplies to underprivileged children
• Conducting supplementary educational classes
• Offering digital learning content and resources
• Managing scholarship programs for deserving students
• Community outreach and educational support initiatives

2. Acceptance of Terms

By using our website, making donations, participating in our programs, or volunteering with us, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

3. Services We Provide

3.1 Educational Services

• Free educational resources and materials
• Supplementary classes and tutoring
• Digital learning platforms and content
• Career guidance and counseling

3.2 Scholarship Programs

• Merit-based scholarships for academic excellence
• Need-based financial assistance
• Educational grants for higher studies
• Skill development program funding

4. User Responsibilities

4.1 Donors

• Provide accurate personal and payment information
• Make donations in good faith for charitable purposes
• Understand that donations support our educational mission
• Comply with applicable tax laws and regulations

4.2 Beneficiaries and Families

• Provide truthful information about educational needs
• Use educational resources responsibly
• Participate actively in programs
• Respect other beneficiaries and staff

4.3 Volunteers

• Complete required background verification
• Maintain confidentiality of beneficiary information
• Follow organizational policies and guidelines
• Commit to scheduled volunteer activities

5. Donation Terms

All donations are processed securely through Razorpay. By making a donation, you agree to:

• Support our educational mission and programs
• Allow us to use funds for organizational purposes
• Understand that donations are voluntary contributions
• Comply with applicable tax regulations

6. Intellectual Property Rights

All content, educational materials, logos, and resources created by Kilkaari Bachhpan Ki remain our exclusive property. Users may:

• Use educational materials for personal learning purposes
• Share our content with proper attribution
• Not use our materials for commercial purposes
• Not modify or redistribute without permission

7. Limitation of Liability

While we strive to provide the best educational services, Kilkaari Bachhpan Ki's liability is limited to:

• The value of services provided
• Direct damages only (no indirect or consequential damages)
• Claims made within one year of the incident

8. Termination of Services

We reserve the right to terminate services for:

• Violation of these terms and conditions
• Inappropriate behavior toward staff or beneficiaries
• Misuse of educational resources
• Any activity that conflicts with our mission

9. Governing Law

These terms are governed by the laws of India. Any disputes will be resolved through mediation, and if necessary, in the courts of [Your City], India.

1. General Refund Policy

Kilkaari Bachhpan Ki accepts refund requests under specific circumstances, keeping in mind our commitment to transparency and donor satisfaction.

1.1 Eligible Refund Scenarios

• Technical Errors: Duplicate payments due to technical issues
• Unauthorized Transactions: Payments made without donor's consent
• Incorrect Amount: When wrong donation amount is processed
• Change of Mind: Within 7 days of donation (case-by-case basis)
• Program Cancellation: If specific program funded is cancelled

1.2 Non-Refundable Situations

• Donations already utilized for educational programs
• Requests made after 30 days of donation
• Donations made during fundraising campaigns
• Tax receipts already claimed for deduction

2. Refund Process & Timeline

2.1 How to Request a Refund

1. Contact Us: Email contact@kilkaari.org.in
2. Provide Details: Transaction ID, donation amount, and reason
3. Verification: Our team will verify the request
4. Approval: Eligible refunds will be approved within 3-5 business days
5. Processing: Refund processed through original payment method

2.2 Refund Timeline by Payment Method

Payment Method	Processing Time	Credit Timeline
Credit/Debit Card	3-5 business days	5-7 business days
Net Banking	2-3 business days	3-5 business days
UPI	1-2 business days	1-3 business days
Digital Wallet	1-2 business days	2-3 business days

3. Cancellation Policy

3.1 Donation Cancellation

• Before Processing: Can be cancelled within 24 hours
• After Processing: Subject to refund policy terms
• Recurring Donations: Can be cancelled anytime for future payments

3.2 Program Participation Cancellation

• Volunteer Programs: 48-hour notice required
• Beneficiary Services: Immediate effect, no penalty
• Educational Programs: Based on program-specific terms

4. Special Considerations

4.1 Tax Implications

4.2 Emergency Refunds

In case of genuine emergencies or hardship situations, we may expedite refund processing on a case-by-case basis.

5. Dispute Resolution

If you are not satisfied with our refund decision:

1. Contact our senior management team
2. Request for escalation and review
3. Provide additional documentation if required
4. Final decision will be communicated within 10 business days

6. Contact Information for Refunds

7. Refund Processing Fees

As a nonprofit organization, we absorb most processing costs. However:

• No fees for technical errors or unauthorized transactions
• Change of mind refunds: Processing fee may apply (₹25-50)
• International donations: Currency conversion charges may apply
• Bank charges: Any bank fees are borne by the donor

8. Transparency and Accountability

We maintain complete transparency in our refund process:

• All refund requests are logged and tracked
• Monthly refund reports are maintained
• Refund statistics are included in annual reports
• Donor feedback is actively sought and implemented

9. Alternative to Refunds

Instead of requesting a refund, donors may consider:

• Program Redirection: Redirect funds to a different educational program
• Future Credit: Convert to credit for future donations
• Gift Donation: Transfer donation to another supporter
• Partial Refund: Refund unused portion while supporting ongoing programs

10. Updates to Refund Policy

This refund policy may be updated periodically to:

• Comply with changing regulations
• Improve donor experience
• Reflect operational changes
• Incorporate donor feedback

All changes will be communicated through our website and email notifications.